Detailed Responsibilities
• Take and serve guest orders in accordance with the restaurant’s service standards.
• Recommend menu items and beverages, providing accurate information about dishes, ingredients, and drinks.
• Ensure tables are properly set and maintained, and that the dining area is always clean and presentable.
• Place orders with suppliers according to the restaurant’s operational needs.
• Receive deliveries from suppliers and verify the quantity and quality of the products received.
• Process guest payments and ensure that cash registers and daily cash reconciliation are completed accurately at the end of each shift.
• Participate in monthly stocktaking and inventory checks for restaurant supplies and products.
• Collaborate effectively with the kitchen team and other front-of-house staff to ensure smooth and efficient service.
• Handle guest complaints and requests courteously and professionally, ensuring a positive guest experience.
• Comply with food hygiene and food safety regulations, as well as the restaurant’s internal policies and procedures.
Working Hours: Full-time
Reports To: Head Waiter / Restaurant Manager
Job Description
To provide high-quality service in the dining area of Casa de Ceai Restaurant, ensuring pleasant and professional guest experience. The role involves managing guest orders, supporting the smooth day-to-day operation of the restaurant, and contributing to the effective management of supplier orders and inventory.
Details
Bran Castle, internationally renowned as the legendary “Castle of Dracula,” is one of Romania’s most important and most visited tourist attractions. With a history spanning more than six centuries, the castle combines architectural and cultural heritage with strong international recognition, offering visitors a distinctive experience rooted in authenticity, tradition, and historical significance.
Located within the castle estate, Casa de Ceai Restaurant occupies the former tea house of Queen Marie of Romania, a venue of exceptional historical significance. The restaurant continues the tradition of elegance and refinement associated with this unique setting, offering guests a carefully curated dining experience in an atmosphere that harmoniously blends history with contemporary hospitality.
• Work is primarily carried out in the dining area of Casa de Ceai Restaurant and, where required, elsewhere on the Bran Castle estate.
• Working hours are aligned with Bran Castle’s operating schedule and may include weekends and public holidays.
• A dynamic working environment, with high visitor volumes during the tourist season.
Requirements
Education
• High school diploma or equivalent; education in hospitality or tourism is preferred.
• A professional qualification as a waiter/waitress is considered an advantage.
Experience
• Previous experience in hospitality or restaurant service is an advantage.
Knowledge
• Basic knowledge of food hygiene and food safety.
• Understanding of order management and stock control procedures.
• Ability to communicate effectively with guests and team members.
Language Skills
• Conversational and/or professional proficiency in English is required to communicate effectively with international visitors.
• Knowledge of any additional foreign language is considered an advantage and a valuable asset to the restaurant’s operations.
Personal Skills and Competencies
• Excellent communication and interpersonal skills.
• Strong attention to detail and a commitment to high-quality service.
• Ability to work effectively as part of a team and under pressure.
• Reliability, accountability, and discipline.
• Strong organizational skills and initiative.
Place of Activity
Casa de Ceai Restaurant – Bran Castle